August 21, 2008 – 8:10 am
Joel Burslem wrote a very interesting article in his blog recently… it says:
In its September 2008 issue, alongside its reviews of tub cleaners and organic produce, Consumer Reports turns its critical eye on the real estate industry.
The publication polled a sample of 3753 readers who sold or tried to sell a home, 4029 readers who bought a home and 7368 readers who did both. The results are illuminating to anyone in the industry; especially some of its findings which will surely be controversial.
Let’s look a bit deeper at the numbers.
First, the good news. Only 1% of sellers tried to use an online web site (craigslist, forsalebyowner.com etc.) to sell their home. 80% chose to go with an agent. It suggests that any fears that online players may someday distermediate the Realtors seem overblown. Sellers want to work with a real estate professional.
The bad news is that CR concludes is that overall “higher commission didn’t always translate into more service or better results.”
Moreover, respondants who “paid commissions of 3 percent or less were just as happy with their brokers performance as those who paid 6 percent or more.” In fact, those who paid more were “more likely to say they had regrets about the selling process”.
More troubling, is that CR recommends that consumers continue to aggressive negotiate the 6% commission downwards.
Seems to me that the real challenge here is that, moving forward, the industry needs do a better job of communicating its value (beyond puff advertising pieces) and, more importantly, delivering that value to consumers.
Read more…
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